Support Center

Hello! 👋 How can we
help you?

Find the answer you need in our FAQs, or use our support assistant to reach the right team.

Quick answers

Frequently asked questions

Answers to the most common questions. Click to expand.

You receive 100 points immediately on sign up.

You also receive loyalty points with every purchase on our website!
You obtain 5 points for every 1€ you spend. You can use your accumulated points (500/900/2200/4000) to redeem discounts on your purchases (5€/10€/25€/50€). These discounts are not applicable on pre-order products.

You can also receive extra points by signing up to our newsletter or following us on social media.
All available rulebooks can be downloaded from the "Rules and guides" section and from the product page on our website, where you will also find tutorials from our YouTube channel!
Once we have prepared your order, you will receive an SMS and/or email with the tracking number!
You can track your parcel directly through Poste Italiane tracking, or by visiting the "My orders" section of your Cranio Creations account.
Use the "Replacement parts" form below and select "I need help with an order" → "Missing or defective components". We will send the missing components free of charge, directly to your home or your trusted Cranio Store!
You can change or cancel an order only if it has not yet been shipped. Contact us as soon as possible using the form below and select "Order support".
Use the "Order support" form below and select "I received the wrong item". We will send you the correct item and arrange collection of the incorrect one!
As Amazon is an external retailer, unfortunately we have no control over which items are included in your order or how it is shipped. Please contact Amazon Customer Service directly!
If your purchase includes an item marked "PRE-ORDER", we will prepare your parcel as soon as that item is available in our warehouse. Check the product pages for the expected availability date. If your order also includes other items, they will be prepared and shipped once all items, including the pre-order items, are available.
Personalized support

Didn't find the answer?

Tell us who you are and what you need, and we will connect you with the right team.

1 Starting point

Who are you?

Select the profile that best describes you.

2 What do you need?

How can we help?

Select the type of support you need.

2 Partner Area

Partner information

Choose how you would like to proceed.

🏢 B2B Portal — Access the partner area ✉️ Contact our sales team
2 Content Creators

Let's work together!

Complete the form with your details and we will get back to you.

📢 What we need to know We collect a few details to better understand your profile and evaluate a potential collaboration.
2 Discover Cranio

Welcome to the world of Cranio!

Here are a few resources to get you started.

🎲 Browse the full catalog 🦸 Become a Cranio Hero 📱 Follow us on social media
3 Order support

Tell us about the problem

We will reply within 24–48 business hours.

3 Digital rulebooks

Download a rulebook

Search for your game and download its rulebook PDF.

3 Replacement parts

Request missing components

Find your game in the replacement parts catalog and complete the dedicated form.

🔍 How it works Our dedicated page includes a smart search for the replacement parts catalog. Search for the game title: if it is available, you can complete the request form directly.
Go to the Replacement Parts form
3 Crowdfunding

Campaign questions

Do you have questions about a current or past campaign?

3 Partner contact

Let's talk business

Our sales team will reply within 48 business hours.

✅

Message sent!

Thank you for contacting us. The right team will receive your request and get back to you as soon as possible.